SOLTEC HEALTH Warranty Policy

Limited Warranty Terms and Conditions 

What is Covered? 

The SOLTEC•HEALTH System™ consisting of the Z•GEN™ Magnetic Conditioner and Z•TRACK™ Analyst are warranted against original defects in materials and workmanship for a period of one year from the date of purchase, when used for normal domestic purposes. Within this period, SOLTEC HEALTH will, at its sole option, replace any components that fail in normal use. Please contact SOLTEC via email to schedule warranty service. 

What is Not Covered? 

SOLTEC HEALTH shall not be liable for costs or damages incurred as a result of, due to, or from:

  • Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship. 
  • Damage caused by accident, abuse, misuse, water, flood, fire, power surges or other acts of nature or external causes. 
  • Careless operation or handling. 
  • Use of the SOLTEC System other than for normal domestic purposes within the United States, e.g. for commercial or rental purposes.
  • Repairs or alterations carried out by unauthorized parties or agents. 
  • Normal wear and tear (e.g. fuse etc.). 
  • Loss and theft. 
  • Purchases of the SOLTEC System from unauthorized dealers or sources.

    Warranty Limitations and Exclusions 

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WARRANTIES AND REMEDIES CONTAINED IN THIS LIMITED WARRANTY ARE EXCLUSIVE AND IN LIEU OF, AND SOLTEC HEALTH EXPRESSLY DISCLAIMS, ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY REMEDY OR OTHERWISE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER LEGAL RIGHTS, WHICH VARY FROM STATE TO STATE. 

    IF IMPLIED WARRANTIES CANNOT BE DISCLAIMED, THEN SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 

    IN NO EVENT SHALL SOLTEC HEALTH BE LIABLE IN A CLAIM FOR BREACH OF WARRANTY FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE MISUSE OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

    SOLTEC HEALTH retains the exclusive right to replace (with a new or newly-overhauled replacement product) the SOLTEC System or its components or offer a full refund of the purchase price at its sole discretion.  SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.  THE WARRANTY IS NOT TRANSFERABLE.

    Warranty Service 

    • Before service can take place, the terms of the warranty require that you contact SOLTEC HEALTH to obtain shipping instructions and an RMA tracking number.
    • If your SOLTEC System is not functioning properly, please contact SOLTEC HEALTH via email. 
    • Most issues can be rectified by our trained Customer Care staff.
    • Replacements come with a 90-day warranty. If the SOLTEC System sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 1 year warranty, depending upon which is longer.