Privacy Policy 

Round River Research Corp. dba SOLTEC HEALTH, its affiliates and subsidiaries (“SOLTEC” “we” “us” or “our”), is committed to keeping our users (“you” or “yours”) data safe. We believe in your right to privacy and safeguard the information you share with us using some of the industry’s best practices.  

This privacy policy (“Privacy Policy”) describes our policies and procedures on the collection, use and disclosure of your information when you use our websites, including but not limited to www.soltechealth.com (“Websites”), calling customer service, using our applications, including but not limited to SOLTECZ and SOLTECS, interacting with us in any way, or utilizing our services (“together with the Websites, the “Services”) and tells you about your privacy rights and how the law protects you. 

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy and to be bound by the Terms of this Privacy Policy and the SOLTEC Health Terms of Service [HYPERLINK “TERMS OF SERVICE”]. 

Collecting and Using Your Personal Information 

Types of Data Collected 

Personal Information 

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. “Personal Information” uniquely identifies an individual or can identify an individual by combining it with other data. It includes email addresses, phone numbers and other information associated with the individual. The legal name and definition of personal information differs from jurisdiction to jurisdiction. SOLTEC will not use or share Personal Information other than as described in this Privacy Policy. 

Personal Information may include, but is not limited to: 

Email address 

First name and last name 

Phone number 

Address, City, State, Province, ZIP/Postal code 

Usage Data 

We collect Personal Information from you in a variety of ways, including but not limited to in connection with your purchases, requests for services, the creation of a personal user account, any material you may post to our Websites or social media pages, or your participation in surveys on any of our Websites. From time to time, we may provide you the opportunity to participate in contests or other voluntary activities through the Websites. We may request Personal Information from you, along with other information, in order for you to participate in these and related activities. Participation in these activities is completely voluntary; you may elect not to disclose your Personal Information by not participating in the activity. Personal Information collected by us may include your name, e-mail address, general usage metrics of the Services, your financial payment information, your profile, email communication history with SOLTEC, anything you may post on the Websites and other information associated with you or your organization, as well as other information that may or may not specifically identify you.  The information collected through the Services may be stored at servers, computers, or other media located in the United States. 

We may obtain information about you from third-party sources, such as Google, Apple or your employer or insurance provider, when applicable.  This information may be utilized, analyzed, and/or compared with information that SOLTEC has collected from you or that you have submitted to the Services. If SOLTEC obtains information from third-party sources, you agree that your sole legal remedy for any harm associated with that information is against the third-party that provided the information to us, and that you will not assert any cause of action, claim or demand against us other than requesting we delete any erroneous information. 

For the avoidance of doubt, SOLTEC shall be entitled to collect anonymous and/or aggregated data across its various products and services provided that no individual natural person can be identified from such data (“Aggregate Data”). The Aggregate Data will be used to analyse behaviour, trends and needs and to improve, and enhance our services and for other development, creation of new features, marketing, advertising, garnering publicity, educational, diagnostic and corrective purposes in connection with our Services. SOLTEC shall own all right, title and interest in and to the Aggregate Data and this is not considered Personal Information.  

Usage Data 

Usage Data is collected automatically when using the Services. 

Usage Data may include information such as your device’s (“Device”) Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

When you access the Services by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. 

We may also collect information that your browser sends whenever you visit our Services or when you access the Services by or through a mobile device. 

Tracking Technologies and Cookies 

We use Cookies (as defined below) and similar tracking technologies to track the activity on our Services and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services. The technologies we use may include: 

  • Cookies or Browser Cookies. A “Cookie” is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Services. Unless you have adjusted your browser setting so that it will refuse Cookies, our Services may use Cookies. 
  • Web Beacons. Certain sections of our Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). 

A cookie is a small data file placed on your Device that tracks non-personal information about you.  When using the Websites, we may assign your device one or more cookies that enable us to improve the quality of the Websites and to personalize your experience.  You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Services. Unless you have adjusted your browser setting so that it will refuse Cookies, our Services may use Cookies.  If you choose to disable or limit cookies, or otherwise limit your device permissions to the Websites, you may experience diminished performance from the Websites and/or may be prevented from using some or all features of the Websites. Our cookies may generally fall into one of four categories:  Essential, Functional, Analytics and Target. 

Use of Your Personal Information 

We may use and share your information for any legally permissible purpose. We may match, use, and share any of the information we collect from you to any personally identifiable information we obtain through third-parties.  The ways we may use or share information that we collect about you include: 

  • providing you with use of the Websites and Services;  
  • providing you with products or services, whether from SOLTEC, or any affiliates or sponsors; 
  • providing you with customized content and services;  
  • providing technical or customer support;  
  • performing research and analysis to gauge the use of the Websites and Services;  
  • communicating with you by e-mail, postal mail, telephone, text message, and/or mobile devices about products or services that may be of interest to you from SOLTEC, any affiliates, sponsors or other third-parties;  
  • enforcing, this Privacy Policy, other SOLTEC posted policies, enforce SOLTEC agreements, or otherwise manage its business;  
  • to administer the working relationship with you/your employer; 
  • where we have another legitimate interest in doing so; 
  • in connection with any possible sale, merger, or restructuring of all or any part of our business or assets; and 
  • performing functions as otherwise described to you at the time of collection. 

In order to perform certain services on your behalf, we may publish certain information that you provide.  You agree that any testimonial feedback, stories, posts, interactions or other comments provided by you to SOLTEC through any form of communication including but not limited to through the Websites, becomes the sole and exclusive property of SOLTEC and that such information may be used for any legally permissible purpose, including, but not limited to marketing and advertising our Services. 

You acknowledge and agree that SOLTEC may use and disclose your personal and non-personal information to public or private third-parties: (i) for inspection by law enforcement officials (including in the case of potential criminal activity); (ii) to respond to cease and desist letters, arbitration proceedings, legal actions and suits, criminal and civil subpoenas, any court orders; (iii) to enforce or apply the terms of this Privacy Policy or any other agreement between us; and (iv) to protect our users, and others’ rights, property, or safety whether during or after the term of your use of our Services. 

Except as otherwise provided in this Privacy Policy, we do not rent or sell any personal information we collect to any third parties. 

Unless otherwise provided in this Privacy Policy, we shall not disclose Personal Information you submit to us except (i) with affiliates, licensees, subsidiaries and successors, (ii) when we have your permission, or (iii) as necessary:   

  • To third parties who provide information technology services such as website hosting, computer systems maintenance, or data security and privacy services; 
  • With affiliates to the extent permitted by law;  
  • With our business partners, vendors or others who help us operate the Services or assess your interest or satisfaction with the Services, our organization, or our products and to offer you certain products, services or promotions; 
  • To comply with our legal obligations, enforce this Privacy Policy, any other SOLTEC agreements, or otherwise to protect the rights, property or safety of our users and business partners;    
  • With your consent. 

Retention of Your Personal Information 

The Company will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations and our internal record retention policies, resolve disputes, and enforce our legal agreements and policies.  

Transfer of Your Personal Information 

Your information, including Personal Information, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. The information collected through the Services may be stored at servers, computers, or other media located in the United States. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 

Security of Your Personal Information 

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 

Email Marketing 

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us as provided below. At places on our website where you give us your personal information, you may opt out of receiving those communications. 

We may need to verify your identity before providing you with Personal Information or updating it in our system.   

Payments 

We may provide paid products and/or services within the Services. We store or collect your payment card details. We adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.  

In certain instances, we may use third-party services for payment processing (e.g. payment processors). 

California Privacy Rights 

We will not share any personal information about you with other companies if prohibited by applicable California law or to the extent your prior consent to share is required by applicable California law.  

If you are a California resident, you may have certain rights with respect to your Personal Information including the following rights: 

  1. the right to know, by way of our Privacy Policy and any specific inquiries you direct to us, where personal information we have about you comes from, what we use that information for, whether it is being disclosed or sold, and to whom it is being disclosed or sold; 
  1. the right to “opt-out” of SOLTEC’s sale of your personal information to any third parties; 
  1. the right, with some exceptions, to have your personal information deleted from SOLTEC’s possession or control; and  
  1. the right to receive equal service and pricing from SOLTEC even if you exercise any of your privacy rights. 

To make such a request, or if you have any questions or concerns about your California privacy rights, our Privacy Policy or our use of your personal information, please contact us as provided below. 

GDPR Privacy  

Your Rights under the GDPR 

These disclosures apply only to our processing of Personal Information within the scope of the General Data Protection Regulation (“GDPR”) from one or more of the European Union Member States plus Iceland, Lichtenstein and Norway (together known as the “European Economic Area” or “EEA”).   

The GDPR went into effect on May 25, 2018.  As a resident of the EU or EEA, you have certain rights with respect to the processing of your Personal Information, including: 

  • Request access to your Personal Information. The right to access, update, delete or request a copy of the Personal Information we have on you.  
  • Request correction of the Personal Information that we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected. 
  • Restriction of processing of your Personal Information. You also have the right to ask us to restrict the processing of your Personal Information under certain circumstances. 
  • Object to processing of your Personal Information. You have the right to ask us to restrict the processing of your information in certain circumstances. 
  • Request erasure of your Personal Information. You have the right to ask us to delete or remove Personal Information in certain circumstances.  
  • Right to Data Portability. You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances. 

Children’s Privacy 

Our Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers. 

Links to Other Websites 

Our Services may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 

Changes to this Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. 

When changes are made to this Privacy Policy, we will revise the “last updated” date at the bottom of this Privacy Policy.  Your continued use of our Services after we have posted any policy changes indicates your agreement to the changes unless you notify us otherwise. 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

Contact Us 

If you have any questions about this Privacy Policy, you can contact us by email: [email protected] 

    On any email you send, please include “Privacy” in the subject line. 

    Last updated: August 24, 2021